Tuesday, March 19, 2013
Sr. Manager at Loblaw Companies Ltd.
Chris is dedicated and well focussed and has an amazing ability to juggle numerous difficult tasks simultaneously. Chris is
very thourogh and keeps an eye on the details to ensure optimum performance for the systems he supports and provides in
depth insight to look into the future and supports a preventative maintenance approach to all endeavors. He is great to
converse with on many subjects and has interesting and challenging outside interests that also devlps skills and diciplines
that he exersises daily. A pleasure to work with.
Senior Strategist - Cloud Sales
Chris has a rich knowledge of workload automation and is very well respected for his work ethics. I have seen his
perseverance in resolving issues, and he always looks forward to adding more value to his employer.
Krishna is Senior Strategist at CA Technologies
Information Security Advisor for CIBC
I've had the absolute pleasure of working with Chris at INTRIA Items Inc. Chris has a quiet calm about him that allows him
to communicate how infrastructure components best work together and gain others support in implementation his best practices
vision. Chris was also very supportive of designing administrative models where users of these large and complex
infrastructure components could execute tasks they needed to while abiding by the secuty principles of least privileged
access and ensuring seperation of duties existed.
DBA at Telus
Chris is very professional and easy to interact with. His good sense for details helped me to avoid making couple mistakes.
Always smiling and in good mood. He is a great team player.
Assoc. Director at Bell Canada
I have worked with Chris on several engagements while we were at Edulinx Canada Corp. I was regularly impressed with his in
depth technical knowledge and people skills. His ability to understand what it takes to be successful and how he was able to
build long term sustainable relationships with everyone. Where ever he is, Chris will be an A player and a huge corporate
Computer Operator at MTCU
Chris was part of the IT Team of an organization that was in partnership with the Ministry of Training Colleges and
Universities delivery of the OSAP program. He was the main contact for IT ministry staff and provided examplary service. He
was also key in several process improvements that enabled the consistent delivery of time sensitive data to the ministry.
Chris is a detail oriented individual, who is always trying to achieve the best results for customers. He has a solid
understanding of technical environments, both internally and across stakeholder environments,and can troubleshoot in
Friday, March 15, 2013
Systems & Application Support; Business Impact Analysis; Regulatory Adherence; Network know-how;
Platforms: UNIX (Solaris, HP-UX, IBM-AIX, SCO), Microsoft Windows® operating systems.
Data Security: SSH, SSL, PGP, Entrust PKI, FTP, and SecureID.
Tools: WAAE-AutoSys, Connect-Direct, TIBCO-Cyberfusion, MY-SQL, Feedhub, VMware, NetIQ
Loblaw [Canada’s leading grocery and retail chain, 1046 stores & $31,250 million in sales]
Systems Administrator & Tower Lead – April 2010 to Jan 2013
- Managed the Enterprise Scheduling Application (WAAE-AutoSys) with hands-on participation in problem resolution to ensure SLAs are met.
- Patching, hot-fixes and version upgrades to the scheduler, WAAE-AutoSys
- Actively guided Level One support teams to restore service during outages
- Integration of the Scheduler with alerting software [BMC]
- Collaborated with Project Managers and Vendor Support on assignments
- Identified the need to upgrade the enterprise scheduler and its platform, worked with Architecture, Solution Design, Costing and the Vendor to lay-out the foundation. Reduced the number of servers from 47 to 36 and was able to add in a Production Staging environment
Intria Items Inc. [Canada’s leader in payment processing services, 2 billion items per year]
Sr. Application Support Specialist – Jan 2008 to March 2010
- Managed, streamlined and supported the enterprise scheduler [AutoSys 4.5]
- Collaborated with Developers/Solution Designers, to engineer and implement process flows
- Liaison between third party suppliers during incidents to ensure the required service level
- Co-ordinate upgrades/patches/troubleshooting
- Integration of the scheduler [AutoSys] with monitoring and alerting software [NetIQ]
- Led effort to integrate scheduling with custom monitoring, to improve proactive issue resolution.
Emergis Inc. [Canadian e-Business Company, now owned by TELUS]
Sr. Production Control Analyst – Dec 2006 to Dec 2007
- Lead the coordination of ITIL based change control & implementation of new services.
- 2nd level application support & principal point of contact for service managers
- Primary role in Problem Management follow-up and coordination of resolution
- Identified a cost savings measure to provide disk space for web applications
Edulinx Canada [CIBC Student loan service provider, now owned by D+H]
Sr. Production Operations Analyst - April 2001 to July 2006
- Lead role in the interface between the data center and its users.
- Installed and configured AutoSys 4.0
- Migrated the batch scheduling from PowerBuilder to AutoSys
- Integrated AutoSys with [alerting software] Jobmon
- Installed and configured a Managed File Transfer solution [TIBCO-Cyberfusion]
- Coached team members, as appropriate, to develop their skills and confidence
- Identified the need for automated operations, and deployed software [AutoSys and TIBCO-Cyberfusion], that resulted in guaranteed data delivery and accuracy.
- Applied security policies of the Federal Government, to ensure data encryption and secure transmission of data.
- Member of the implementation & operations Data Warehouse project team for the Alberta Govt.
Purolator Courier [Leading freight and parcel solutions provider, 91% owned by Canada Post]
Sr. Computer Operator - Nov 2000 to April 2001
- Monitored batch jobs and systems to ensure on-time information availability.
- Performed backups and data restores,
- Mentored staff in the transition from Windows O/S to HP-UX
- Identified the need for a more efficient and user-friendly invoice restore system, and then created
and implemented a script solution. The menu-driven script allowed users without UNIX knowledge
to restore invoices in two-thirds of the time, also wrote UNIX shell scripts to automate system
monitoring and tracking printer jobs.
CIBC Mellon [Company forefront in asset servicing, owned by CIBC & BNY Mellon]
Sr. Computer Operator - Aug 1999 to Oct 2000
- Operated multiple platform servers, responsible for AutoSys batch submission and job control
- Ensured success of backups and performed EDI data transfers.
- Delivered after-office hour’s primary support to local and overseas clients.
- Liaised with Developers to resolve issues, implemented new production jobs.
- Trained new operators and documented procedures.
- Coordinated with vendors to repair/upgrade/install hardware/software.
- Operations member in Y2K disaster recovery planning.
- Piloted the transition of operations to “on site, 7/24”.
Fidelity Investments [Fidelity Investments is one of the world’s largest money managers]
Sr. Systems Operator - Oct 1998 to Jul 1999
- Monitored & maintained UNIX servers systems & ran scheduled batch-processing jobs.
- Trained & led a team of new Operators.
- Lead operator, working with system specialists to implement new procedures.
- Primary contact to coordinate issue resolution
- Key person for special requests for data reports by internal customers.
- Participated in special month-end/quarterly/semi-annual/annual activities.
- Delivered first level problem resolution.
- Maintained operating logs and loaded these reports onto the company Intranet.
- Successfully integrated new hardware/system upgrades and major data center re-location
EDUCATION & CREDENTIALS
Jul 12 – CA R11.3 Workload Automation Installation
Nov 11 – IBM AIX Administration
Nov 09 – CA WCC R11Workload Automation
Nov 08 – ITIL IT Service Management [cert # 2622755-17100]
Sep 07 - Technical Business Writing
Jan 07 - Firewall Basics/NAS Storage/Linux 301 [H-P Online courses]
Dec 05 - SANS GSEC Security Boot Camp - Specialized Knowledge & Applications
Sep 04 - Database Fundamentals using MY-SQL, certificate [Sheridan College]
Sep 03 - Systems Analysis Certificate [Humber College]
Apr 03 - Microsoft Windows 2000 Network Certificate [Microsoft Course# 2150]
Feb 02 - AutoSys, Operation & Administration Certificate [Computer Associates]
May 01 - Implementing WIN2000 Server Certificate [Microsoft Course # 2152]
Sep 98 - UNIX & Internet Applications Certificate [Sheridan College]
Working with Emotional Intelligence
Communications & Assertiveness Skills
Thursday, February 14, 2013
Thursday, October 14, 2010
In a Cessna, assisted flight, navigating using the horizon.
Pedals [aka rudder] for steering / Steering wheel or Handle bars [aka yoke] for up, down, sideways / Brakes [real brakes on the ground, flaps in the air] for slowing down ..... totally different experience.
Monday, May 31, 2010
Sunday, February 18, 2007
Question: When are Data Centres similiar to mo-bikes/cars?
Answer: Whenever they are working !
Both, Data Centres and mo-bikes/cars generate heat, when they are running.
However, there is much more focus on the negative effect on the environment of wheeled transport and very little on that of power hungry data centers. Today, it is a fact of life that much of our daily existence is dependent on some data centre chugging away in some nameless building somewhere, be it in North America or the Far East. Due to the cost of real estate, the trend in server design is "concentration" [e.g. the "blade" servers]. This creates a "black hole" in which more [electrical] power has to be poured to sustain cpu and cooling requirements.
Quite often, I have witnessed a change in business requirements that demand an increase in computing cycles, the frequency of which were never part of the original design, despite there being "overlap" provided for this sort of contingency. The IT department has no choice but to deliver and do this in very short order!
The net effect being that more servers are thrown in without much regard to the environment except for "can the power be delivered" and "will the ambient temperature stay below alarm threshold levels" .... all of this at the minimum possible cost and as fast as possible.
Virtualization with dynamic allocation of CPU cycles can help with better efficiency.