Wednesday, March 26, 2014

On the 'hotspot'!

On the 'other side of the fence' .......Senior Support Engineer for Workload Automation


 
Over 160 solved problems,
  • a multitude of platforms and operating environments,
  • every issue is "urgent - need the solution yesterday",
  • the need to be exponential with product knowledge,
  • "think-outside-the-box" with permutations of network, database and O/S implications
  • equally important, good listening and communication skills
Comments:
- Once again thank for your outstanding efforts augmenting our support team.
- Totally awesome Chris!  We are really glad to have you with us.
- Great job!  Thanks for going the extra mile for the customer.
- Chris was great. Gave a lot of good insight to issues I was facing, and was very helpful in solving my installation issues. Great job!
 

Tuesday, March 19, 2013

Endorsements


What they say ....


Carl Korody
Sr. Manager at Loblaw Companies Ltd.
Chris is dedicated and well focussed and has an amazing ability to juggle numerous difficult tasks simultaneously. Chris is
very thourogh and keeps an eye on the details to ensure optimum performance for the systems he supports and provides in
depth insight to look into the future and supports a preventative maintenance approach to all endeavors. He is great to
converse with on many subjects and has interesting and challenging outside interests that also devlps skills and diciplines
that he exersises daily. A pleasure to work with.

Krishna Subbiah
Senior Strategist - Cloud Sales
Chris has a rich knowledge of workload automation and is very well respected for his work ethics. I have seen his
perseverance in resolving issues, and he always looks forward to adding more value to his employer.
Krishna is Senior Strategist at CA Technologies

Max Cizauskas
Information Security Advisor for CIBC
I've had the absolute pleasure of working with Chris at INTRIA Items Inc. Chris has a quiet calm about him that allows him
to communicate how infrastructure components best work together and gain others support in implementation his best practices
vision. Chris was also very supportive of designing administrative models where users of these large and complex
infrastructure components could execute tasks they needed to while abiding by the secuty principles of least privileged
access and ensuring seperation of duties existed.

Pavol Kica
DBA at Telus
Chris is very professional and easy to interact with. His good sense for details helped me to avoid making couple mistakes.
Always smiling and in good mood. He is a great team player.

Sonny Brar
Assoc. Director at Bell Canada
I have worked with Chris on several engagements while we were at Edulinx Canada Corp. I was regularly impressed with his in
depth technical knowledge and people skills. His ability to understand what it takes to be successful and how he was able to
build long term sustainable relationships with everyone. Where ever he is, Chris will be an A player and a huge corporate
asset.

Tammy Lefrancois
Computer Operator at MTCU
Chris was part of the IT Team of an organization that was in partnership with the Ministry of Training Colleges and
Universities delivery of the OSAP program. He was the main contact for IT ministry staff and provided examplary service. He
was also key in several process improvements that enabled the consistent delivery of time sensitive data to the ministry.

Susan Scranton
Account Management
Chris is a detail oriented individual, who is always trying to achieve the best results for customers. He has a solid
understanding of technical environments, both internally and across stakeholder environments,and can troubleshoot in
challenging situations.


Friday, March 15, 2013

Making technology work for you!





Chris Trinidad
christri @gmail.com - 647.834.9395
 ca.linkedin.com/in/christrinidad

 

Core Competencies

Systems & Application Support; Business Impact Analysis; Regulatory Adherence; Network know-how;

Platforms: UNIX (Solaris, HP-UX, IBM-AIX, SCO), Microsoft Windows® operating systems.

Data Security: SSH, SSL, PGP, Entrust PKI, FTP, and SecureID.

Tools: WAAE-AutoSys, Connect-Direct, TIBCO-Cyberfusion, MY-SQL, Feedhub, VMware, NetIQ

 

Professional Experience

Loblaw [Canada’s leading grocery and retail chain, 1046 stores & $31,250 million in sales]

Systems Administrator & Tower Lead – April 2010 to Jan 2013

- Managed the Enterprise Scheduling Application (WAAE-AutoSys) with hands-on participation in problem resolution to ensure SLAs are met.

- Patching, hot-fixes and version upgrades to the scheduler, WAAE-AutoSys

- Actively guided Level One support teams to restore service during outages

- Integration of the Scheduler with alerting software [BMC]

- Collaborated with Project Managers and Vendor Support on assignments

Key contribution

- Identified the need to upgrade the enterprise scheduler and its platform, worked with Architecture, Solution Design, Costing and the Vendor to lay-out the foundation. Reduced the number of servers from 47 to 36 and was able to add in a Production Staging environment

 

Intria Items Inc. [Canada’s leader in payment processing services, 2 billion items per year]

Sr. Application Support Specialist – Jan 2008 to March 2010

-  Managed, streamlined and supported the enterprise scheduler [AutoSys 4.5]

- Collaborated with Developers/Solution Designers, to engineer and implement process flows

- Liaison between third party suppliers during incidents to ensure the required service level

- Co-ordinate upgrades/patches/troubleshooting

- Integration of the scheduler [AutoSys] with monitoring and alerting software [NetIQ]

Key Contribution

-  Led effort to integrate scheduling with custom monitoring, to improve proactive issue resolution.

 

Emergis Inc. [Canadian e-Business Company, now owned by TELUS]

Sr. Production Control Analyst – Dec 2006 to Dec 2007

-  Lead the coordination of ITIL based change control & implementation of new services.

-  2nd level application support & principal point of contact for service managers

-  Primary role in Problem Management follow-up and coordination of resolution

Key Contributions

-  Identified a cost savings measure to provide disk space for web applications

 

Edulinx Canada [CIBC Student loan service provider, now owned by D+H]

Sr. Production Operations Analyst - April 2001 to July 2006

-  Lead role in the interface between the data center and its users.

- Installed and configured AutoSys 4.0

- Migrated the batch scheduling from PowerBuilder to AutoSys

- Integrated AutoSys with [alerting software] Jobmon

-  Installed and configured a Managed File Transfer solution [TIBCO-Cyberfusion]

- Coached team members, as appropriate, to develop their skills and confidence

 

Key Contributions

-  Identified the need for automated operations, and deployed software [AutoSys and TIBCO-Cyberfusion], that resulted in guaranteed data delivery and accuracy.

-  Applied security policies of the Federal Government, to ensure data encryption and secure transmission of data.

-  Member of the implementation & operations Data Warehouse project team for the Alberta Govt.

 

Purolator Courier [Leading freight and parcel solutions provider, 91% owned by Canada Post]

Sr. Computer Operator - Nov 2000 to April 2001

-  Monitored batch jobs and systems to ensure on-time information availability.

-  Performed backups and data restores,

-  Mentored staff in the transition from Windows O/S to HP-UX

Key Contributions

-  Identified the need for a more efficient and user-friendly invoice restore system, and then created

   and implemented a script solution. The menu-driven script allowed users without UNIX knowledge

   to restore invoices in two-thirds of   the time, also wrote UNIX shell scripts to automate system

   monitoring and tracking printer jobs.

 

CIBC Mellon [Company forefront in asset servicing, owned by CIBC & BNY Mellon]                                                                                                                                                                                               


Sr. Computer Operator - Aug 1999 to Oct 2000


-  Operated multiple platform servers, responsible for AutoSys batch submission and job control

-  Ensured success of backups and performed EDI data transfers.

-  Delivered after-office hour’s primary support to local and overseas clients.

-  Liaised with Developers to resolve issues, implemented new production jobs.

-  Trained new operators and documented procedures.

-  Coordinated with vendors to repair/upgrade/install hardware/software.

Key Contributions

-  Operations member in Y2K disaster recovery planning.

-  Piloted the transition of operations to “on site, 7/24”.                                                          

                                                    

Fidelity Investments [Fidelity Investments is one of the world’s largest money managers]                                                           


Sr. Systems Operator - Oct 1998 to Jul 1999


-  Monitored & maintained UNIX servers systems & ran scheduled batch-processing jobs.

-  Trained & led a team of new Operators.

-  Lead operator, working with system specialists to implement new procedures.

-   Primary contact to coordinate issue resolution

-   Key person for special requests for data reports by internal customers.

-  Participated in special month-end/quarterly/semi-annual/annual activities.

-  Delivered first level problem resolution.

-  Maintained operating logs and loaded these reports onto the company Intranet.

Key Contributions

-   Successfully integrated new hardware/system upgrades and major data center re-location

 


EDUCATION & CREDENTIALS


      Jul 12 – CA R11.3 Workload Automation Installation

      Nov 11 – IBM AIX Administration

      Nov 09 – CA WCC R11Workload Automation

      Nov 08 – ITIL IT Service Management [cert # 2622755-17100]

      Sep 07 - Technical Business Writing

      Jan 07 - Firewall Basics/NAS Storage/Linux 301 [H-P Online courses]

Dec 05 - SANS GSEC Security Boot Camp - Specialized Knowledge & Applications          

Sep 04 - Database Fundamentals using MY-SQL, certificate [Sheridan College]

Sep 03 - Systems Analysis Certificate [Humber College]

Apr 03 - Microsoft Windows 2000 Network Certificate [Microsoft Course# 2150]

Feb 02 - AutoSys, Operation & Administration Certificate [Computer Associates]

May 01 - Implementing WIN2000 Server Certificate [Microsoft Course # 2152]

Sep 98 - UNIX & Internet Applications Certificate [Sheridan College]

 


PERSONAL DEVELOPMENT

Working with Emotional Intelligence

Communications & Assertiveness Skills


Thursday, October 14, 2010

Flyin' High



In a Cessna, assisted flight, navigating using the horizon.
Pedals [aka rudder] for steering / Steering wheel or Handle bars [aka yoke] for up, down, sideways / Brakes [real brakes on the ground, flaps in the air] for slowing down ..... totally different experience.

Monday, May 31, 2010

Single/Four/V-Twin





1942 Triumph 350cc Military model outfitted for service in the desert.
2001 Kawasaki ZR-7s with a modified 810cc Wiseco kit
2009 Suzuki M90, 1500cc V-twin cruiser